Due to an unprecedented number of calls we have recently been receiving, callers may experience delays when attempting to connect with our volunteer telephone counsellors during peak periods. GriefLine apologises for the inconvenience and we appreciate your patience. We are monitoring our call times and waiting queues to provide the best service we can.

Grief Counselling

Griefline provides free counselling services and support to anyone experiencing grief, loss and/or trauma Australia wide.

GriefLine is a free national helpline offering confidential phone counselling and support  to anyone experiencing grief, loss, trauma, loneliness and/or isolation. Our counselling support is available 7 days a week, 365 days a year and provides early intervention and prevention of mental health difficulties which may compound a person’s experience of grief, loss and trauma. GriefLine is available nationally inclusive of remote, regional and rural communities, in addition to all metropolitan regions, Australia wide. 

You can contact GriefLine and speak with one of our trained and experienced volunteers on the respective state hotline numbers. They will provide you with skilled interventions, compassion, empathy and an opportunity to work with your experience of grief, loss or trauma and associated feelings such as loneliness and isolation. 

There are presently two types available: You can work with a trained volunteer with your grief, loss and/or trauma and you can also work with a trained volunteer working with your insomnia.

Phone Counselling

GriefLine offers counselling and support services nationwide. Our phone counselling sessions are confidential and free to anyone who is experiencing grief, loss or trauma. Our trained and skilled volunteers are here for you and are ready to listen when you are ready to talk. They are skilled, compassionate, supportive and will provide you with tools and skills and walk alongside you during this time of grief and loss.

Online Counselling

In addition to our free telephone counselling services, the GriefLine website is filled with evidence-based resources to help you understand and navigate your experience with grief and loss. 

Starting November 2020, we will also be offering online moderated forums for people experiencing grief and loss, isolation and loneliness, along with dedicated forums for bushfire survivors and first responders. This creates the opportunity for anyone, in remote, rural, regional or metropolitan areas across Australia to share their experiences with each other.

Grief Counselling

GriefLine services are only made possible by the skilled efforts of the highly trained volunteer counsellors. The volunteers come from all walks of life but with a common commitment to the field of grief, loss, trauma and mental health. Our volunteers undergo thorough training and attend monthly professional development sessions, peer group supervision and are provided with regular and planned professional supervision and debriefing when required.

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Our volunteer training is focused on working with the impact of grief, loss and trauma on a person’s well-being. GriefLine is committed to the knowledge that there is no right or wrong way to grieve and that everyone’s journey and their experience of grief is individual and singular.

If you would like to speak to one of our trained volunteers about your experience of grief, loss or trauma please call GriefLine on the respective state hotline number.

If you are interested in volunteering at GriefLine, please contact us here

Experiences of Grief

  • What am I feeling?
  • This is so unexpected
  • I expected this but it feels so different to what I thought
  • I thought I would feel fine
  • I can't stop thinking about what happened
  • I feel better now
Find Out More

Symptoms of Grief

  • Symptoms of grief
  • Tips to cope
  • Tips to support others
Find Out More

Coping with Loss

  • I need help with my thoughts and emotions
  • I feel shocked and numb
  • I feel like there is a hole in my life at times - how do I change that
  • I feel empty sometimes, what helps with that
Find Out More

Natural Disasters

  • COVID-19
  • Floods
  • Fire
  • Drought
  • Acts of terror
  • Tips to cope
Find Out More

Experiencing Trauma

  • What is trauma
  • What are the signs and symptoms of trauma
  •  Working with trauma
Find Out More

Dealing with Insomnia

  • Changes in your sleep cycle
  • Trouble getting to sleep
  • Trouble staying asleep
Find Out More

Pet Bereavement

  • Losing a pet
  • Symptoms of grief
  • Tips to cope
Find Out More

Financial Loss

  • Retrenchment
  • Unemployment
  • Bankruptcy
  • Poverty
  • Tips to cope
Find Out More

Relationship Loss & Trauma

  • The end of a relationship or divorce
  • Separation
  • Family violence
  • Loneliness & Isolation
  • Types of Relationship Trauma or Loss
  • Symptoms related to relationship loss and/or trauma
Find Out More

Major Transitions in Life

  • Four types of transition
  • Tips on transition
Find Out More

Find out more about the EAST Toolkit method for managing stress associated with Grief, Loss and/or Trauma