Demand for our services continue to rise as people adjust to “COVID-normal” lives. Callers may experience delays when attempting to connect with our telephone counsellors. We recommend you check out our online resource hub which contains valuable grief and loss information, tools and coping strategies to support your healing.

We understand grief. We listen with compassion, and without judgement.

Griefline provides free counselling support to anyone experiencing grief, loss and the many related feelings that occur as a result. You are not alone.

Griefline is a free national helpline offering confidential telephone counselling 7 days a week, 365 days a year. We provide early intervention and prevention of mental health difficulties which may compound a person’s experience of grief and loss. Griefline is available nationally inclusive of remote, regional and rural communities, in addition to all metropolitan regions, Australia wide.

In addition to our helpline, the Griefline website is filled with practical information, tools and resources, as well as moderated forums to help you understand and navigate your experience with grief and loss.

Phone Counselling

It is free and confidential to speak with one of our trained and experienced volunteers. They are here for you and are ready to listen, without judgement, when you are ready to talk.

Our telephone counsellors are skilled and compassionate and will provide you with tools and coping strategies to support you during the healing of your grief and loss.

Call 1300 845 745

Online Forums

Seeking support but don’t want to speak to a telephone counsellor yet? Our online moderated forums, are an alternative to telephone counselling, and are a safe space to connect, give and receive support.

Griefline offers online moderated forums for people experiencing grief and loss, isolation and loneliness, along with dedicated forums for bushfire survivors and first responders. This creates the opportunity for anyone, in remote, rural, regional or metropolitan areas across Australia to share their experiences with each other.

Sign up here

Grief and Loss Resources

In addition to our free telephone counselling services and online forums, the GriefLine website is filled with evidence-based resources to help you understand and navigate your experience with grief and loss.

Our resource hub is a space for help-seekers to read stories and articles about the very real human experience that is grief and loss. It is a place to find tools and coping strategies, information and ideas, as well as events and organisations that are dedicated to supporting the community and individuals who are struggling with grief, loss, loneliness and isolation.

Learn more


  • This is so unexpected
  • I thought I would feel fine
  • I can't stop thinking about what happened


  • Coping with loss
  • I feel shocked and numb
  • I feel empty 


  • What is trauma
  • What are the signs and symptoms of trauma
  •  Working with trauma

Coping with Grief

  • Symptoms of grief
  • Tips to cope
  • Tips to support others

Natural Disasters

  • COVID-19
  • Fire
  • Drought

Financial Loss

  • Redundancy
  • Unemployment
  • Tips to cope

Relationship Loss

  • Separation and Divorce
  • Loneliness & Isolation
  • Family Violence


  • Changes in your sleep cycle
  • Trouble getting to sleep
  • Trouble staying asleep

Loss of a Pet

  • Losing a companion animal
  • Tips to cope

Major Changes

  • Major life transitions and change
  • Separating from things beyond our control
Our thoughts are with those affected by the floods across the east coast of Australia. If you have been directly affected, you may be feeling distressed and overwhelmed, so please reach out for support. Our Impact of Floods online forum is a safe space to connect with others and leave messages of support, hope or guidance to those experiencing grief and loss resulting from the floods.