Request a callback
Select a date and time for a specially trained Griefline telephone support person to call you.
Our telephone support team members are trained to hold space for you no matter where you are in your grief experience and ensure that you feel welcomed, connected and accepted.
You get to choose a day and time that fits into your schedule from the calendar provided.
Your support call is with a compassionate person who will listen to you, and encourage you to explore and express how you are feeling, without judgement.
How to request a callback
What happens next?
If you are experiencing crisis, or are worried about yourself or someone else, please contact Lifeline by phoning
13 11 14 or by texting 0477 13 11 14
Kids Helpline is available 24/7 to support young people aged between five and 25, call 1800 551 800
Frequently asked questions
At the time of your booking, a Griefline-trained telephone support volunteer will phone the telephone number you provided.
During the support call you may choose to share your experience or challenges, openly express your emotions, learn healthy coping strategies.
Griefline’s skilled and compassionate telephone support volunteers are trained to listen and hold space for you and share information and resources if that is what you need or request.
The support you receive on the helpline and during a callback will be the same. The volunteers answering helpline calls and making callback are all trained and skilled in supporting grief, loss and loneliness.
The callback service is available Monday to Friday.
The helpline and G’day line services are available 7 days a week, 8am – 8pm (AEDT/AEST)
The volunteers answering the helpline will not be aware of the reason you are calling until you mention it on the call.
For the request a callback service, this information is shared at the time of making a booking. This helps the volunteer prepare and enables you to start sharing your story straight away.
A callback is helpful when you may be anticipating an event that will trigger feelings of grief, you are feeling overwhelmed or you are looking for resources to help you cope.
Counselling involves multiple 50 minute sessions with the same formally qualified counsellor.
Callback support calls are for 20 to 30-minutes.
Talking about your grief and allowing your emotions to be expressed can be tiring. Limiting support call bookings to 20 mins helps to conserve your energy and that of our volunteers.
You can book another call if you are looking for further grief support.
If you are a resident of NSW, you are able to access free counselling sessions through the Integrating Grief Program, funded by the NSW Ministry of Health.
Yes. All calls are recorded for the purpose of supervision and training.
Recordings are stored securely and accessible only by authorised staff.
The Griefline phone number 03 9935 7400 will be displayed when we call.
If there is no answer, the volunteer will try again five (5) minutes later. If there is no answer on the second attempt, you will need to schedule another grief support call.
Your contact details (name, email address, phone number) are only used for the purposes of confirming and making the grief support call.
State and reason for booking a support call are only used for planning and reporting purposes.
While callbacks are intended to be a one-off support call to help you find coping strategies, and to recognise the strength you have within to face your grief, you are welcome to book in another call or calls if you feel you need it.
You can also call our Helpline for grief support or the G’day Line for over 50’s to alleviate feelings of loneliness.