About

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Supporting Australians through grief for almost 40 years

At Griefline, we are dedicated to helping individuals navigate the complexities of grief and loss. We provide free, accessible support and resources to people across the country, anytime they need us.

No matter where you are or what you’re facing, Griefline is here to ensure you never feel alone in your grief.

Our vision and values

We envision a national mental health ecosystem where grief is met with empathy and effective support.

Guided by our values of courage, compassion, and connection, we work to prevent mental health challenges linked to unresolved grief.

Our mission

We are committed to normalising grief by having courageous conversations and supporting individuals and communities to grow from loss.

 
 

Griefline is dedicated to supporting Australians through grief and loss with care, compassion, and evidence-based resources. As a member of Ending Loneliness Together, we highlight the deep connection between grief and loneliness, fostering meaningful conversations that strengthen community bonds and reduce isolation. Through our membership with Mental Health Australia, we contribute to shaping national health policies and advocate for collaborative approaches to prevent the escalation of mental ill-health caused by grief.

Proudly, Griefline is the only grief and bereavement service in Australia accredited under the National Safety and Quality Digital Mental Health Standards, affirming our unwavering commitment to delivering safe, person-centered care. Additionally, as a trusted information partner with healthdirect Australia, we provide reliable support to help individuals navigate grief with confidence and dignity.

Support our vision

At Griefline, we are committed to meeting the evolving needs of everyone who turns to us for support. Guided by feedback from our callers and informed by the changing world around us, we deliver innovative, accessible, and high-quality services to support emotional and mental well-being across Australia.

Your generosity helps us provide these vital services to people navigating grief and loss. Together, we can ensure no one feels alone in their grief.

How we ensure excellence

  • Evidence-based practices: All our programs are grounded in the latest grief and bereavement, mental health research and industry standards.
  • Comprehensive training: Our counselling team and volunteers receive best-practice training, monthly professional development sessions, and access to recorded resources for ongoing learning.
  • Supportive supervision: We prioritise regular supervision and peer debriefing to ensure our team is supported in their vital work.
  • Strong governance: Forward-thinking governance structures guide our adaptability and responsiveness to community needs.
  • Advocacy and engagement: We work with policy and decision-makers to shape services that effectively support emotional and mental well-being on a national scale.

Join us in making a difference

Your donation empowers us to continue delivering life-changing services to those in need. Donate now!

Access our past annual highlights and impact reports

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