Griefline Australia is a national not-for-profit that has been serving the community for more than 30 years.
We offer a variety of services that provide help-seekers the opportunity to access free grief support and resources, no matter where they are or what time of the day it is.
Our vision
To lead and inspire the national mental health industry in finding collaborative ways to prevent the escalation of mental ill-health as a result of grief and loss.
The service we provide is only made possible by the selfless efforts of our volunteer counsellors. Our volunteers come from all over Australia and from a variety of backgrounds and abilities.
The grief and loss support services we offer are developed in response to the issues raised on our helpline, which paint a snapshot of the challenges affecting the mental health of our community.
Our mission
Our mission is to normalise grief by having courageous conversations and supporting communities to grow from loss.
- Through the programs and services we provide, we aim to normalise the grief experience by alleviating the pressure many feel to grieve in a certain way and within a set timeframe.
- Our care framework incorporates education and early-intervention support, with specialised care so that we can hold you no matter where you are in your personal grief experience.​
Support our vision
Working together with our volunteers, partners and stakeholders to ensure that we meet the changing needs of all people accessing our services.
We listen to what our callers are needing and our innovative services reflect this
We are aware that the world has changed and as an organisation, we are always ready to adapt and effectively respond to the changing needs of the whole community, nationally.
- We will provide the best quality range of services
- We will ensure that all services are easy to access
- All our programs are evidence-based best practice, using the latest mental health industry research
- We are engaged with policy and decision-makers to ensure that we are providing services that meet the needs of the community in supporting emotional and mental wellbeing
How do we ensure this happens?
- We provide evidence-based best practice training for all of our counselling team and volunteers
- We provide monthly professional development for our counselling team and volunteers
- We provide recordings of all professional development sessions, to support ongoing learning for staff and volunteers.
- All counselling staff and volunteers receive access to regular supervision and peer debriefing
- The organisation has clear and forward-looking governance structures
