Griefline offers free phone support services nationwide, 7 days a week.
Our phone support sessions are secure and confidential and available to adults aged 18 years and over.
Our goal is to ensure that you feel welcomed, connected and accepted through your experience of grief and loss. We suspend judgment to recognise and accept your suffering and unique grief experience.
You have the option to:
- Call our toll-free helpline between the hours of 8am and 8pm Monday to Friday (AEST), or
- Book a call at a time that suits you.
Our specially trained volunteers are here for you and are ready to listen when you are ready to talk. They are skilled and compassionate and will provide you with support tools and coping strategies, while walking alongside you during this time of grief and loss.
Any loss can cause grief, and Griefline is here to help
We all experience the loss of someone or something important to us at some point in our lives. Grief is a natural human response to this loss, and everyone’s experience of it is different.
While many associate grief with the death of a loved one, other forms of loss can result in grief, including:
Book a grief support call with an interpreter
Telephone support is still available if you do not speak English.
Griefline has access to a free automated telephone interpreting service provided by TIS National. To find out how to book a grief support call with an interpreter click here
If you are experiencing crisis, or are worried about yourself or someone else, please contact Lifeline by phoning
13 11 14 or by texting 0477 13 11 14
Kids Helpline is available 24/7 to support young people aged between five and 25, call 1800 551 800
Frequently asked questions
Griefline’s skilled and compassionate telephone support volunteers are trained to listen and hold space for you no matter where you are in your grief experience, or what you are grieving for.
Our volunteers are specially trained in supporting grief and loss. During the call you may choose to share your grief story, openly express your emotions, learn coping strategies or get help to find more resources to help support you.
Helpline calls are for around 20 minutes.
Talking about your grief and allowing your emotions to be expressed can be tiring. Limiting support call bookings to 20 mins helps to conserve your energy and that of our volunteers.
You can call again at another time or book a support call if you are looking for further grief support.
If you are a resident of NSW, you are able to access free counselling sessions through the Integrating Grief Program, funded by the NSW Ministry of Health.
The helpline is staffed entirely by volunteers who have all been trained to support people experiencing grief and loss.
Yes. All calls are recorded for the purpose of supervision and training.
Recordings are stored securely and accessible only by authorised staff.