Supporting Australians through grief and loss

In late 2025, Griefline joined SANE Australia. Since then, we’ve been working to enhance and expand the support available to Australians experiencing grief and loss.

Over the coming months, you’ll notice some changes to how grief support is accessed through the Griefline website and Helpline as we continue bringing grief support into SANE’s services and support pathways.

Our goal is simple: continue to deliver high quality, accessible and free supports for people experiencing grief and loss.

Continuing Griefline’s legacy

For decades, Griefline has supported Australians through some of life’s most difficult experiences.

Whether grieving the death of a loved one, the end of a relationship, family estrangement, loss of health, financial hardship, or another significant life change, thousands of people have turned to Griefline for connection, understanding and support.

That commitment remains unchanged.

By bringing Griefline’s services into SANE, we’re building on this legacy and ensuring grief support continues to be accessible and responsive to the needs of the community.

Enhancing access to grief support

Grief can affect every aspect of a person’s life and often exists alongside other experiences, including trauma, loneliness, caring responsibilities, and mental health challenges.

Through SANE, people seeking grief support will be able to access an enhanced range of support options, including:

grief and loss information and resources
one-to-one support
facilitated group programs
online peer support communities
Service navigation and support pathways
additional mental health and wellbeing supports where needed.

This integrated approach helps ensure people can access the support that best meets their individual needs.

What this means for people seeking support

As part of this integration, over the coming months we are updating the Griefline website to ensure continued access to grief and loss supports, and open access to a broader range of supports.

If you’re looking for support with grief and loss, support remains available.

During this period:

People can still access information on the Griefline website.
Callers to the Griefline Helpline will be automatically redirected to SANE’s Service Enquiries Line during operating hours: Monday – Friday, 10am – 8pm (AEST / ADST).
SANE staff will support callers by providing direction to appropriate SANE support services, resources, or relevant external programs and services.
Online peer-support community for grief and loss will become available through the SANE online community Forums.
Further information on SANE services can be accessed on the SANE’s website, https://www.sane.org/recovery-club

It is important to note that SANE’s Service Enquiries Line does not provide anonymous or immediate ad-hoc counselling or crisis support. Instead, staff can provide information about SANE services, including how to access programs and online community forums, information and resources, as well as information about other relevant services. SANE’s online forums provide an anonymous peer-support community, professionally moderated 24/7.

These changes are designed to provide a smoother experience and ensure people can continue to connect with support when they need it.

Looking ahead

Bringing Griefline and SANE together creates an opportunity to strengthen grief support for Australians into the future.

By combining Griefline’s long history of supporting people through grief and loss with SANE’s national services, community and digital support infrastructure, we can help more people access the support they need, when they need it.

We look forward to continuing Griefline’s legacy as part of SANE and supporting Australians experiencing grief and loss for many years to come.

Frequently asked questions

Why am I seeing changes on the Griefline website?

We’re updating the Griefline website to reflect Griefline’s integration with SANE Australia and the changes to how people will access grief and loss support.

Is support for grief and loss still available?

Yes. Grief and loss support remains free and available through SANE’s RecoveryClub. You can register for RecoveryClub by completing a registration form on the SANE website, and in coming weeks, through the Griefline website. RecoveryClub is open to anyone residing in Australia and 18+.

Why are Griefline and SANE coming together?

In late 2025, Griefline joined SANE. Since then, we have been working to enhance and expand the support available to people experiencing grief and loss. By combining Griefline’s long history of supporting people through grief and loss with SANE’s peer-support community, digital support infrastructure and expertise in mental health and overlapping support needs, we can help more people access the support they need, when they need it.

What changes can I expect?

You will notice the following changes being introduced in the coming months:

Updates to website content with increased visibility of broader grief, trauma and mental health information and support.

Callers to the Griefline Helpline will be automatically redirected to SANE’s Service Enquiries line during operating hours; Monday – Friday 10am – 8pm.

Grief and Loss will become a dedicated space within the SANE online community Forums, professionally moderated 24/7.

Access to anonymous supports will be available through the SANE online community Forums. Calls will require an identifiable phone number and will be recorded for quality and training purposes.

When will this happen?

From Monday 10 August, Griefline’s Helpline and Forums will be integrated into SANE’s RecoveryClub. Over the coming weeks, grief counselling services and grief support groups will change, and individual and group-based support for grief and loss will be accessible through SANE’s RecoveryClub.

What will happen to the Helpline?

The Griefline Helpline will no longer operate in its current form. This phone number will be automatically redirected to SANE’s Service Enquiries Line.

It is important to note that SANE’s Service Enquiries Line does not provide immediate ad-hoc counselling or crisis support. Instead, staff can provide information about SANE services, including how to access programs and online community forums, information and resources, as well as information about other relevant services.

How do I find out more about SANE’s RecoveryClub?

Information on SANE’s RecoveryClub can be accessed through SANE’s website; https://www.sane.org/recovery-club

Does SANE offer an anonymous service?

SANE services are recorded for quality and training purposes, and are managed in accordance with SANE’s Privacy Policy, which can be viewed on the website or via this link Privacy Policy. Calls to the Service Enquiries line require callers to have an identifiable phone number. SANE’s online community Forums provide an anonymous peer-support community, professionally moderated 24/7.

Will my personal information be shared with SANE?

Yes, records held by Griefline have transferred to SANE and are held in accordance with SANE’s Privacy Policy, which you can read on the website, or access via this link: Privacy Policy.

How can I make a complaint or provide feedback?

You can submit a complaint or provide feedback via [email protected], or using the feedback form available on the SANE or Griefline websites.

Do I need to do anything?

Grief and loss resources and supports will continue to be accessible through the Griefline and SANE websites. Callers to Griefline Helpline will be automatically redirected to SANE Service Enquiries Line for assistance with navigating services only – no immediate counselling will be provided. Existing Griefline Forum users are encouraged to register with SANE’s Forum to continue to participate in grief and loss discussions within an online community of peer support.