Griefline

Helpline 1300 845 745

8am to 8pm: 7 days (AEST)

Request a callback

Available Mon-Fri

Nationwide telephone support

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Griefline is a free service and provides telephone support nationwide, 7 days a week.

Our phone support sessions are secure and confidential and available to adults aged 18 years and over.

Our goal is to ensure that you feel welcomed, connected and accepted through your experience of grief and loss. We suspend judgment to recognise and accept your suffering and unique grief experience.

You have the option to:

  1. Call our helpline on 1300 845 745 between the hours of 8am and 8pm, 7 days a week (AEST/AEDT), or
  2. Request a callback at a time that suits you.

Our specially trained volunteers are here for you and are ready to listen when you are ready to talk. They are skilled and compassionate and will provide you with support tools and coping strategies, while walking alongside you during this time of grief and loss.

Are you ready to talk?

We are ready to listen.

We offer telephone support to all people living in Australia aged 18+.

Call our helpline between 8am and 8pm, 7 days a week (AEST/AEDT) or book a call at a time that suits you. 

1300 845 745Request a callback

Any loss can cause grief, and Griefline is here to help

We all experience the loss of someone or something important to us at some point in our lives. Grief is a natural human response to this loss, and everyone’s experience of it is different.

While many associate grief with the death of a loved one, other forms of loss can result in grief, including:

Request a callback with an interpreter

Telephone support is still available if you do not speak English.

Griefline has access to a free automated telephone interpreting service provided by TIS National. To find out how to request a callback with an interpreter click here 

Are you ready to talk?

We are ready to listen.

We offer telephone support to all people living in Australia aged 18+.

Call our helpline between 8am and 8pm, 7 days a week (AEST/AEDT), or request a callback at a time that suits you.

1300 845 745Request a callback

Frequently asked questions

Griefline’s skilled and compassionate telephone support volunteers are trained to listen and hold space for you no matter where you are in your grief experience, or what you are grieving for. 

Our volunteers are specially trained in supporting grief and loss. During the call you may choose to share your grief story, openly express your emotions, learn coping strategies or get help to find more resources to help support you.  

Helpline calls are for around 20 minutes. 

Yes, we encourage individuals to utilise our services whenever needed to navigate their grief journey effectively. However, to ensure fair access for all users and to maintain the quality of support, we have instituted an ‘overuse of service’ clause. This clause defines ‘overuse’ as seven or more interactions with our services within a one-week period. For more information, click here to access the Griefline Services Frequently Asked Questions (FAQs).

Talking about your grief and allowing your emotions to be expressed can be tiring. Limiting support call bookings to 20 mins helps to conserve your energy and that of our volunteers. 

You can call again at another time or request a callback if you are looking for further grief support. 

If you are a resident of NSW, you are able to access free counselling sessions through the Integrating Grief Program, funded by the NSW Ministry of Health. 

The helpline is staffed entirely by volunteers who have all been trained to support people experiencing grief and loss. 

Yes. All calls are recorded for the purpose of supervision and training. 

Recordings are stored securely and accessible only by authorised staff. 

 

Griefline is a free service. Calls to the helpline may be charged at the cost of a local call. We recommend you check with your individual telephone carrier for exact call costs as they may vary by provider and your specific contract.

 

Join us in shaping the future of grief support!

Your voice matters. Contribute to our service user experience survey and help us enhance our services for those navigating grief and loss. Your feedback can be anonymous, or opt-in to join our exclusive consumer focus groups. 

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