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Volunteering at Griefline

The volunteering community at Griefline are the greatest part of our organisation, supporting tens of thousands of people every year. Through our national toll-free helpline and online forums, our volunteers provide space for people to explore and express their grief, without judgment.

Volunteering at Griefline can be a rich and rewarding experience for people seeking to contribute to improving community wellbeing.

Griefline volunteers are compassionate individuals who are fully trained in grief and loss. They are people of all ages, from a variety of backgrounds, who have a breadth of personal experience. Non-judgemental, they are all exceptional listeners.


We are now accepting expressions of interest for the September 2023  volunteer intake. 

Many of our volunteers have lived experiences with grief and loss. Some are studying to become counsellors or mental health practitioners, while others are community members who are driven to support others through their experiences of grief and loss.

Griefline volunteers need to be prepared to commit to a 3-hour shift each week for at least 12 months after completion of their training for the Helpline.

“Being a volunteer at Griefline is an integral part of my life and is my way of giving back to the community. I have over the years volunteered in different roles and capacities and Griefline is different. Every time I volunteer, I get the privilege to support someone in their time of need, to be part of their journey. I have an opportunity to use my skill set, my experience to empower and help others.”
Griefline Volunteer Telephone Counsellor

Want to know more about what it's like to volunteer at Griefline?

Visit our Volunteer Spotlight page where we showcase the stories and experiences of Griefline volunteers.

Grief and loss course

All helpline and online forum support volunteers are required to undergo Griefline’s Grief and Loss training program, which is facilitated by senior clinical health professionals and provides participants with the knowledge and skills needed to support help-seekers.

The training program covers theoretical components of Grief and Loss, and the practical application of these with callers to the helpline and users of our online forums.

The training program is delivered online and comprises self-paced learning modules and live training workshops (conducted via Zoom). 

A $600 investment is required to gain access to the Griefline Grief and Loss training program. 

Our next volunteer intake is:

September 2023

We are now accepting expressions of interest for the September volunteer intake.

Volunteer expression of interest

Griefline values its volunteers and considers the recruiting, interviewing, selection and supervision of each participant to be of great importance.

Benefits of becoming a Griefline volunteer

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