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Volunteering at Griefline

Griefline relies on the generous support of volunteers to enable us to help people find courage through their grief and discover hope and healing after loss.

Volunteering at Griefline can be a rich and rewarding experience for people seeking to contribute to improving community wellbeing.

Griefline volunteers are compassionate individuals who are fully trained in grief and loss. They are people of all ages, from a variety of backgrounds, who have a breadth of personal experience. Non-judgemental, they are all exceptional listeners.


Many of our volunteers have lived experiences with grief and loss. Some are studying to become counsellors or mental health practitioners, while others are community members who are driven to support others through their experiences of grief and loss.

Griefline volunteers need to be prepared to commit to a 2-hour shift each week for at least 12 months after completion of their training for the Helpline.

“Being a volunteer at Griefline is an integral part of my life and is my way of giving back to the community. I have over the years volunteered in different roles and capacities and Griefline is different. Every time I volunteer, I get the privilege to support someone in their time of need, to be part of their journey. I have an opportunity to use my skill set, my experience to empower and help others.”
Griefline Volunteer Telephone Counsellor

Grief and loss course

All Helpline Support Volunteers are required to undergo Griefline’s Grief and Loss training program, which is conducted by senior clinical health professionals and provides participants with the knowledge and skills needed to support callers to the Helpline.

The training program covers all theoretical components of Grief and Loss, and the practical application of these with callers to the Helpline.

The training program is delivered online and comprises of self-paced learning modules and live training across one full-day and two half-day practical role-play workshops (conducted via Zoom). 

A $600 investment is required to complete the Griefline Grief and Loss training program. Full payment is required to gain access to the Griefline Online Learning Management System. 

Our 2022 volunteer intake dates are:

TBC: waitlist currently in place

Volunteer expression of interest

Are you ready to take the next step to becoming volunteer telephone supporter?

Volunteers are the lifeblood of our organisation. Griefline values its volunteers and considers the recruiting, interviewing, selection and supervision of each participant to be of great importance.

Benefits of becoming a Griefline volunteer

Submit your expression of interest

To complete a volunteer expression of interest application, click on the program you would like to apply for:

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