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Griefline board members

Our board contribute their time, skills and expertise to our organisation voluntarily.

Motivated by their passion for Griefline's vision and mission, they bring decades of experience as leaders in finance, law, human resources, mental health and social services.

Chair and Directors


Nicky Mackie BBus

In May 2023, after 4 years as a board director, Nicky took on the role of Board Chair.

Griefline’s vision is close to Nicky’s heart as someone with lived experience of managing challenges with her own mental health and wellbeing due to the impact of unsupported grief and loss. 

Nicky has a wealth of experience across many industries, and lives by her passion to bring greater fulfillment to people’s lives through her insights. 

Nicky has strong relationships across all levels of government, NFP, and global business leaders.  She is a strategic powerhouse who is known for bringing focus back to organisational leaders to help them achieve success and the legacy they are seeking. 


Veronica Barbetta MAppFin, BA/BBus

Veronica has over 20 years’ of experience in the finance sector and is the current Board Secretary.

Veronica is a specialist in fostering personal connections and believes that mutual support and connection are fundamental to healthy and successful societies; something that all of us can play a role in. Through both business and personal experience, Veronica has had the privilege of assisting hundreds of businesses grow to support local communities and the wider Australian economy. 

As someone who strongly believes in the power of community, coupled with her desire to have a positive impact, Veronica found that Griefline’s values and ethos aligned perfectly.  Veronica joined the Griefline board in 2020 and remains committed to encouraging more conversations around grief and sharing this wholly human experience.

Susan Chadwick BBus (Prop)

Susan has been on a member of the Griefline board since February 2020 and serves as Board Treasurer.

Susan is an experienced financial counsellor within the not for profit sector and has worked with corporate and government organisations. 

An excellent communicator and negotiator, Susan channels her skills in providing financial, strategic and organisational mentorship to the Griefline Executive Team.

Susan has 25 years’ experience working throughout the property industry and with a degree in Business (Property), Susan has a wealth of knowledge across all sectors of the property industry.

Sarah Godfrey MAPS, MCOUN, APHRA. PBA B.A(Socio.Psych) Grad.Dip. App.Psych Grad Dip EMDR

Sarah is a former Griefline Board Chair and now represents Griefline as Government Liaison & Spokesperson.

Sarah was asked to join the Griefline board as the Chairperson in 2018 amongst a changing landscape to the board and organisation. Sarah had an earlier connection to Griefline through the founder Catherine Cini  and was eager to take on the challenge of developing Griefline fit for the future. 

With her two decades as a practising psychologist and over 80,000 hours working with people affected by mental health, business owner and clinic director Sarah has been passionate about the relationship between grief, loss and mental healthSarah has been interviewed as an expert on mental health on TV, radio and in magazines and newspapers. She authored a book on finding happiness and has written and published many articles on mental health. Her drive to find innovative and creative solutions transformed the Griefline traditional operational and board model with the Helix initiative- a sharing of roles and responsibilities allowing the team at Griefline to flourish. 

In her new role as Government Liaison and spokesperson, Sarah speaks to the media on grief, contributes to content, is a strong advocate with the government and is committed to supporting the values, vision and mission of Griefline, normalising grief to prevent escalation to mental ill-health and supporting the incredible volunteers, team and board dedicated to the Griefline organisationWhen not working and volunteering, Sarah enjoys her time with her family and friends and learning new skills such as gardening and cooking, which she is discovering are harder to master than she realised. 

Ji-Shen Loong BPsych (Hons., First Class) BA/LLB (Hons., First Class)

Ji-Shen Loong is qualified solicitor currently retraining as a Clinical Psychologist. Prior to this, Ji-Shen practiced as a senior lawyer with a top tier firm advising public and private sector clients in health, capital markets and multi-jurisdictional corporate transactions. He brings an evidence-based, person-centred focus to guide the Board’s strategic direction and leads a critical role in enhancing volunteer engagement. He champions proactive, preventative care to improve health and wellbeing.

Ji-Shen has served in a variety of roles at Griefline including supporting the community as a grief counsellor on the national helpline and delivering intensive practical skills training for counsellors. He also provides after-hours support to counsellors following complex incidences to reduce distress, encourage adjustment and support reflective practice. Ji-Shen has expertise in advancing health equity and fosters intersectional inclusion by ensuring Griefline remains responsive to the needs of culturally and linguistically diverse communities and LGBTIQA+ peoples. He maintains a special interest in the clinical implications of non-death grief and loss. Ji-Shen is completing his doctoral training (PhD, Clinical Psychology) at Monash University where he is leading research on empowering people with Huntington’s Disease and young onset dementias live meaningful, purposeful lives. He is a clinician (provisional psychologist) in the Child, Youth and Family service at the Turner Clinics offering collaborative care across the lifespan to promote recovery. Ji-Shen received his psychology qualification from Deakin University with first class honours. He holds a first class honours degree from the Australian National University where he studied law and art history and curatorship. 

Rebecca Malka B.A., GradCertBusMgt, MSW

Rebecca joined Griefline as a volunteer and has experience volunteering in several different Griefline programs such as the Helpline, Policeline, and volunteer debriefing. Rebecca also assisted with a temporary appointment as Volunteer Coordinator.

In early 2020 Rebecca joined the Board of Griefline as a volunteer stakeholder keen to grow Griefline’s presence as the leading support organisation for grief and loss support and normalising the experience of grief and loss in Australia.

With academic qualifications in Social Work, Managing Human Resources and Business Management, Rebecca brings a different lens and assisted in shaping different Griefline programs. 

Rebecca works in a leadership role for a Disaster Recovery Case Support program in a leading community health organisation,  supporting people through their recovery journey after a natural disaster such as bushfires and floods. She is passionate about social justice, advocacy and normalising the experience of grief and loss.  

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