G’day Line
Welcome to G’day Line
A friendly and supportive voice to older Australians
Are you over 50 and seeking new social connections? Do you want to chat with someone about your day?
We invite you to call the G’day Line, and connect with one of our volunteers to enjoy a friendly and supportive conversation. You can also receive information and resources, support tools and referrals to services that can help with any of your specific needs or interests.
Whether you want to share stories, your thoughts or interests with another person, you will find a kind and compassionate person on the other end of the G’day Line.
Call toll-free 1300 920 552
Even a brief chat can help you feel more connected and less lonely.
Our telephone support volunteers are great listeners and are ready to chat from 8am to 8pm, 7 days a week (AEDT). Call us today for free and say g’day!
Quick Links
- Who should call G’day Line?
- Caller eligibility
- When should you call G’day Line?
- G’day Line is not a crisis-support or emergency support service
- What happens when I get on a call with G’day Line?
- Share your thoughts, stories, or your interests.
- Who will answer my call?
- What to expect from our trained telephone support volunteers
- About G'day Line
- G'day Line FAQs
Who should call G’day Line?
- Must be 50 years of age or older
- Must be living in Australia
When should you call G’day Line?
If you’re feeling the need for social and emotional support, or connection, you can call G’day Line direct and speak to a specially trained volunteer.
You may need us if:
- You are living alone or away from family and friends
- You have lost a loved one or experienced a significant change in your life
- You are facing challenges with your health or mobility which is preventing you from engaging in social activities
- You may be feeling bored, restless or unfulfilled
- You want to share your stories, hobbies or interests with someone who will listen with kindness
- You want information and guidance on how to make new friends or reconnect with old ones
- You want to learn new skills or access new opportunities online or in your area
If you are in an emergency situation or are at immediate risk of harming yourself or others, please call 000.
If you are experiencing a crisis, or are worried about yourself or someone else, please contact Lifeline by phoning 13 11 14 or by texting 0477 13 11 14.
What happens when I call the G’day Line?
- You will be greeted. Upon calling G’day line, you are greeted with recorded message explaining the purpose of the service and how it works.
- We will determine your eligibility. You are then welcomed by a trained telephone support volunteer who will determine your eligibility by asking for some basic information. No personally identifiable information is actively captured by this service. If you’re a returning caller, we’ll skip this step.
- We’ll engage with you in conversation. You may feel a bit nervous to start a conversation or you may not know what to say, and that’s OK. Our volunteers are trained in how to engage in conversation and share useful information, offer support and if you wish, guidance on how to access local programs and services.
- We can share information about specialised care services. If our volunteer detects that you might need additional assistance for grief and loss, crisis intervention, or mental health support, they will share with you the specialised care services that you can connect with, such as Griefline’s helpline, Lifeline, or SANE. They can also transfer your call to a supervisor if needed.
- Call the G’day Line whenever you need to have a chat. You are welcome to call the service again during the operating hours of 8am to 8pm, 7 days a week.
Feel emotionally safe, supported and valued.
Call G’day Line for a chat with a friendly volunteer today
Call toll-free
1300 920 552
7 Days a week, 8am to 8pm (AEDT)
Whether you want to share stories, thoughts, or your interests with another person, you will find a kind and compassionate person on the other end of the G’day Line.
Who will answer my call?
You will connect with a specially trained volunteer who can provide emotional support, conversation and referrals to other services if needed. They are compassionate, respectful, non-judgmental and excellent listeners.
What to expect from our trained telephone support volunteers:
- They will listen carefully
- They will offer you support
- They will provide you with relevant information
- They will discuss with you your options
- They will make practical suggestions
- They will put you in touch with local programs and activities (if requested)
- They will refer you on to further support if required (if required)
Call toll-free 1300 920 552
Even a brief chat can help you feel more connected and less lonely.
About G'day Line
The G’day Line is a national telephone support service provided by Griefline that aims to alleviate loneliness and social isolation among older Australians by enhancing their sense of belonging through connection and conversation.
By calling the G’day Line, a person can enjoy a friendly and supportive conversation and receive information about other resources, support tools, and referrals to services that can help with their specific needs or interests.
It is free and available every day of the week, 365 days a year, between the hours of 8am and 8pm (AEDT/AEST).
G'day Line FAQs
G’day Line can help improve various aspects of your social and emotional wellbeing by providing a friendly voice and listening ear when you are feeling lonely. The G’day Line volunteers can also offer you information, resources and activities to inspire you to pursue your hobbies and interests or try something new, while introducing you to opportunities to make new social connections.
No, you do not need a referral to access the G’day Line.
Yes, you can access the service whenever you feel the need to connect and talk with someone.
G’day Line is a free service.
If you are worried about someone you know who might be struggling with loneliness or social isolation, you can recommend they call the G’day Line for a chat with one of our friendly volunteers. You can also check out our online resources to gather information and insights on how to support someone who is experiencing loneliness.
Our calls are recorded for training and supervision purposes only. Any personal information you disclose is voluntary and is kept confidential, meaning it will not be shared with anyone not directly involved in your care and support. Relevant information may be shared with the G’day Line supervision team to enable appropriate care to be given to you. You can read more about Griefline’s Privacy Policy here or you can request a copy from [email protected]
Calls that are recorded for training and supervision purposes are securely stored and discarded after 30 days. For more information about how information is stored by Griefline can be found in Griefline’s Privacy Policy here or you can request a copy from [email protected]
Yes, you can remain anonymous.
Callers requiring translation services can receive support if they use the Request a Callback service and select a call with a translator present. For more information and to request a support call with a translator visit:
https://griefline.org.au/get-help/translation-and-language-support/
- 7 days a week, 8am to 8pm (Australian Eastern Daylight Time – AEDT)
- 365 days a year, including public holidays
- Calls are free and confidential and you can call as often as you'd like
Supported by the Australian Government Department of Social Services. Go to www.dss.gov.au for more information.