Care-to-Call

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Are you feeling lonely or isolated?

You are not alone in feeling alone

One quarter of all Australians regularly feel lonely and more than half of us feel we lack companionship. Grief and loss are major contributors to loneliness and isolation. 

Loneliness is brought on by living losses too

It could be that you’ve:

Even in a crowded room, you might feel completely alone, emotionally and socially excluded.

Extended periods of loneliness can cause a decline in your mental and physical health, reducing your overall quality of life. That’s why it’s important to reach out for help to build connections.

Social connection is good for your health and wellbeing

For over thirty years Griefline has ensured people are not alone in their darkest hours. Today, loneliness and isolation have emerged as critical issues in Australia*.  We call it an epidemic within a pandemic, often directly linked to grief and loss, causing untold distress and leading to declines in mental and physical health.  

It’s a situation that Griefline is committed to addressing, which is why we have added the Care-to-Call program to our services offering.

*Ending Loneliness Together (2020). Ending Loneliness Together in Australia. https://endingloneliness.com.au/wp-content/uploads/2020/11/Ending-Loneliness-Together-in-Australia_Nov20.pdf

Introducing Griefline's Care-to-Call program

Griefline’s Care-to-Call program is an outbound call ‘befriending’ service that provides emotional support to those who are experiencing loneliness and isolation as a result of grief and loss.

The objectives of the program are to:

Participating in the Care-to-Call program

The program is currently available to people living in NSW and the Douglas Shire in Queensland.

To register, please complete the form below.

If you are interested in learning more about how this program can be delivered in your region, please complete the registration form below and provide further details in the comment box.

Would you like to make a referral?

If you have a client or patient who could benefit from a call, please contact us at: [email protected]

Frequently asked questions

You must be aged over 18 years of age and live in NSW or The Douglas Shire (Queensland). If you are unsure whether you live within this region, or have further questions about eligibility, you are welcome to contact us at [email protected]

The program runs for 12 weeks.  Each week your Carepal will call you at a mutually agreed day and time for a conversation lasting up to one hour.

From week 5 of the program your Carepal will chat with you about ways to reconnect with your community.  They’ll identify various activities and organisations either in your local community or on-line that might be suitable for you.  And they’ll support you as you make contact and engage with them.  

Our Carepals (telephone volunteers) must complete Griefline’s specialised Care to Call training with a focus on the experience and presentation of loneliness and isolation in relation to grief and loss.  Carepals come from all walks of life, some are qualified counsellors, some are students of counselling, psychology or social work; some are retired; and others are fitting the commitment into their working lives.  All are united by a shared desire to brighten the lives of the lonely and isolated.

No. Our Care to Call volunteers are not necessarily trained in grief and loss counselling. So they are not equipped with techniques or interventions to assist with the integration of grief.  Think of them as a ‘companion’ –  a short-term friend of sorts.  Someone with whom you can download the week’s problems, reminisce about good and bad times in your life, regale funny stories, swap jokes, talk about the weather, your passions, hobbies, favourite sports team, stories making the news etc….

Please note: Griefline provides a number of options for dedicated grief and loss support.  You can call the Helpline on 1300 845 745 , log on to our forums here , or check out our online and in-person support groups here.

Care-to-Call project partners and supporters

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