The Care-to-Call Project

Providing someone who will listen, who can help you identify and build coping strategies, share support resources, and find ways to help you reconnect with the community.

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The Care-to-Call Project is a Victorian-based pilot program in partnership with Murrumbeena Community Bank to support community members experiencing loneliness and isolation.

Our trained support volunteers reach out via a weekly phone call to community members who are experiencing loneliness and isolation, or are at risk of loneliness and isolation due to bereavement and loss.

We provide guidance to help individuals recognise their experience as a natural response to loss and create a compassionate space for them to talk and share.

Loneliness and isolation, natural disasters, and COVID-19

Since early 2020, our Helpline has experienced a surge in calls from people whose grief and loss experience has been been heightened as a result of natural disasters, the COVID-19 pandemic and the resulting hard lockdowns.

These events have caused wide-spread suffering and uncertainty about the future, with many facing financial hardship and isolation from their communities. In March 2021, we witnessed residents of the east coast of Australia face the new threat of floods to their property and livelihoods, and again in June for the residents of Gippsland. 

We know that many people are facing these social and physical isolation challenges and recognise them as suitable candidates for the The Care-to-Call Project.

Participating in The Care-to-Call Project Victorian Pilot

Individuals living in Victoria identified as experiencing loneliness and isolation as a result of bereavement, relationship loss, family breakdown or natural disasters, can be referred to Griefline to participate in the The Care-to-Call Project pilot.

We invite Practitioners, Local Government Groups and Community Leaders from around Victoria to refer people for the program by completing the form below. Individuals are also invited to nominate themselves.

Register for the program

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