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Member terms

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Membership eligibility

To access Griefline’s Online Forums (Forums), you must be:

  • 18 years or over
  • Currently living in Australia

Please note that the Griefline Forums are not a crisis service. 

If a life is in danger, please call: Triple zero 000 to access emergency services.

Use of the online forums

The Forums provide an online discussion space for Australians aged 18 years and over to share their stories, opinions, feelings and beliefs and to ask questions about a range of topics related to grief, loss and trauma.  

The Forums are peer-to-peer support services, however, any information or guidance given is designed only to complement professional mental health care and medical services, and never to replace it.  

Through your Forums membership, you acknowledge that the written contributions of members on the Forums are not necessarily Griefline’s views and may not be endorsed by us.  You are solely responsible for your own communications, the consequence of posting those communications, and your reliance on any communications found within the Forums.  

You acknowledge that online Forums provide a space for members with diverse values, beliefs, experience and perspectives to freely express themselves and that this environment can give rise to vigorous debate.  In the interests of maintaining healthy debate, we ask that you respect each member’s right to express their opinions, whether or not it accords with yours and to remain courteous at all times.  

You must not use the Forums to engage in any illegal activity, any civil wrong or tort or any other activity that may cause loss or damage to another person.  You agree to indemnify us in relation to any loss or damage incurred by us and any liability to a third party that accrues to us as a result of any use by you of the Forums which are in contravention of these Member Terms.

Without limiting the activities which may be prohibited by these Member Terms by virtue of them constituting offences against criminal or civil laws in your jurisdiction, you must not post any material (including images, graphics, video, posts or any other content submitted by a member) to this Website that:

  • makes a false or misleading representation or constitutes misleading or deceptive conduct;
  • is defamatory;
  • constitutes a breach of copyright or another intellectual property right;
  • contravenes a suppression order or constitutes a contempt of Court or Parliament;
  • constitutes a breach of confidentiality or contract;
  • incites or counsels any person to commit a criminal offence or constitutes a breach of public order;
  • is deliberately inaccurate, abusive, vulgar, hateful, obscene, profane, inappropriately sexually-oriented, threatening or constitutes harassment;
  • contains expletives or foul language; or
  • contravenes classifications, discrimination, privacy or anti-vilification laws or laws restricting or governing political advertising.

In addition, you must not use the interactive components of this Website for commercial purposes.

You can only post under your own username and you must not utilise this Website in any manner by which you purport to be someone else. Remember also that this Website is a public place, so you should not post personal information that you would not be comfortable sharing with a stranger. We recommend that you use only your first name or a pseudonym as your username and that you don’t post any information that may identify you or anyone else (such as your address, email address or phone number). 

You should be aware that our members may represent a diverse range of cultures, ethnicities, gender identification, age groups, experience, knowledge and skill levels.  However, in order to facilitate discussion, please write in English.


By agreeing to these Member Terms, you also acknowledge that all material posted to the interactive components of this Website may be read by a moderator. We reserve the right to remove any post that contravenes these Member Terms or which the Website moderators (in their sole discretion) consider to be inappropriate for inclusion on the Website. This may be done without any prior notice to the person who has contributed that post. We further reserve the right to suspend or cancel the registration of any member who contravenes these Member Terms.

If any material you post raises concerns about your safety or the safety of others, we may try to contact you to make sure that you or others are safe. You acknowledge that we may also need to pass your contact details on to authorities who can help protect your safety or the safety of others (for example, to the police or a mental health crisis service).
We may also email you if:

By posting material to the Forums, you grant us an irrevocable, perpetual, payment-free, worldwide and non-exclusive license to use, modify, adapt and publish that material.

You may request at any time that your membership be cancelled from the Website. By doing so, you understand and agree that we may retain your personal information for up to six months from the date of your request and that all activity associated with your account that was generated prior to the date of your cancellation request will remain permanently on the Website (for example, your posts in the interactive components will not be deleted).

Privacy and Security

Griefline complies with privacy laws and maintains confidentiality of all member’s personal information as referred to in our Privacy Policy.  Despite these safeguards, the internet is not a completely secure or private environment and it is possible for online security to be breached. For further information about protecting yourself online, please see the Stay Smart Online website.

Technical issues

Griefline cannot answer technical or IT questions nor can Griefline guarantee that the technology used to deliver the online forums will always be available, function as intended or operate without interruption. In the event of a technical failure, the Online Community Coordinator will attempt to rectify the failure as soon as possible.  


In these Member Terms, “we” and “us” refers to Griefline Community and Family Services Inc. (ABN 34129399173) and any contractors we employ in relation to the management or moderation of this Website, and “our” has a similar meaning.

By registering, and participating in the interactive components of the Forums, you agree that these terms and conditions (“Member Terms”) will apply to your use. These Member terms apply to any interactive components that may be implemented on the Forums.

We may change these Member Terms at any time without notice. Any amendment will be effective immediately. Your continued use of the Website after any amendment constitutes an agreement by you to comply with, and be bound by, the amended Member Terms. Accordingly, you should access and read the Member Terms from time to time for changes.

These Member Terms incorporate and should be read together with the Website Terms of Use (hyperlink) and the Online Forums Community Rules (hyperlink).  

Compliments, complaints and feedback

If you have a question, wish to make a comment, give a compliment or leave a complaint, please contact the Online Community Coordinator.

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