Support Our Vision

GriefLine is working together, working with our partners and working with other telehealth
organisations to ensure that we meet the changing needs of all people accessing our

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We listen to what our callers are needing and our innovative services reflect this

We are aware that the world has changed and as an organisation, we are always ready to adapt and effectively respond to the changing needs of the whole community, nationally.

Our priorities are simple:

  1. We will provide the best quality range of services
  2. We will ensure that all services are easy to access
  3. All our programs are evidence based best practice and based on the latest research
  4. We are engaged with policy and decision-makers to ensure that we are providing the best services

How do we ensure this happens?

  1. We provide intense evidence based best practice training for all our staff and volunteers
  2. We provide monthly professional development seminars
  3. We provide training in peer group supervision and all volunteers meet monthly (remotely) with their group of peer supervision colleagues
  4. We provide recordings of all professional development sessions, to support ongoing learning for staff and volunteers.
  5. All volunteers receive evidence-based debriefing
  6. All volunteers receive individual evidence based best practice supervision
  7. All volunteers are sent a monthly peer reviewed journal articles on working with grief, loss, trauma and mental health presentations
  8. The organisation has clear and forward-looking governance structures

Our national impact aim in the COVID 19 environment

Our impact will have a positively effect and build capacity for an individual, a family, a community and on a societal level. GriefLine is aware that societal change appears to be the constant in our lives at present and with increases in uncertainty, this can also have an internal effect on our own wellbeing and our sense of feeling grounded. When this is compounded by an experience of grief, loss and associated trauma, GriefLine’s overall strategy recognises the need to stand together with you and for you to know that we are here 7 days a week, 365 days a year, providing telephone, SMS and video counselling and support.