GIC Core Module: Lesson overview
Module 1: About Griefline
- Who are we
- Our history, vision and mission
- Profiles of our help-seekers,
- Griefline’s range of services,
- Referring to Griefline: why, when and how.
Module 2: Fundamentals of grief and loss
- Types of grief,
- Types of loss,
- The emotional, physical and behavioural impacts of grief,
- Prolonged grief disorder,
- Navigating the ebb and flow of grief,
- The grief journey, m
- Models for processing grief Iincludes Wordens Tasks of Mourning/Tonkin’s Growing Around Grief,
- Coping with grief includes Neimeyer’s model,
- Continuing bonds,
- Supporting others in their grief,
- External support services
Module 3: Delivering a grief-informed service framework
- The purpose of grief, loss, and loneliness support
- Stages of the counselling process
- A Four Pillar approach to grief and loss support
- Person-centred therapy
- Strengths-based grief recovery
- Solutions-focused interviewing skills
- Acceptance and commitment therapy
- Mindfulness
- Psychoeducation
Module 4: Essentials of telephone-based grief care.
- Answering the call: your 3 goals
- Call format: greeting, rapport building, signposting, responding to silence, finishing a call,
- Distressed callers,
- Self-awareness,
- Do’s and don’ts of a supportive call,
- Seven basics of effective 2-way support
Module 5: Self-Care for the grief & loss carer
- Managing your wellbeing while supporting others
- The importance of self-care
- Your rights in action
- Triggers during a call
- Tools to help manage your response
- Grow your resilience
- Trigger worksheet
- Theory of trauma
- Journalling and prompts for self-discovery, managing emotions, anxiety and depression
GIC Elective Module: Lesson overview
Elective Module 1: Loneliness and its connection to grief
- Addressing loneliness and social isolation
- Common myths and assumptions,
- Definitions of loneliness, social isolation and solitude,
- Classifications of loneliness,
- Loneliness in Australia,
- Addressing the stigma of loneliness and isolation,
- Risk factors; characteristics of the person; situational and cultural,
- Model for the causes of loneliness.
Elective Module 2: Supporting the Lonely
- Loss and loneliness,
- Loneliness and bereavement,
- Impacts on wellbeing,
- The downward spiral of loneliness,
- Coping with loneliness; the upward spiral out of loneliness, the benefits of social support.
- Social Prescribing by telephone
- Griefline and Third-Party Referalls
Elective Module 3: Managing Unwanted Interactions
- Your rights
- Complex mental health
- Suicidality
- Risk assessments
- Duty of care
- Suicidality risk assessment guidelines
GIC Core Modules: Learning Outcomes
Module 1: About Griefline
By the end of this module, participants will:
- Understand Griefline’s history, mission, and vision, and its role in the grief and loss support ecosystem.
- Recognise the diverse profiles and needs of help-seekers who access Griefline’s services.
- Identify the range of services offered by Griefline and how they complement existing support networks.
- Demonstrate when, why, and how to refer individuals to Griefline for specialised grief support.
Module 2: Fundamentals of grief and loss
By the end of this module, participants will:
- Define and differentiate between various types of grief and loss, including prolonged grief disorder.
- Identify the emotional, physical, and behavioral impacts of grief.
- Understand key grief processing models
- Apply coping frameworks, such as Neimeyer’s grief reconstruction model and the concept of continuing bonds.
- Recognise the non-linear nature of grief and how individuals navigate their grief journeys.
- Assess external support options for individuals experiencing grief.
Module 3: Delivering a grief-informed service framework
By the end of this module, participants will:
- Explain the purpose of grief, loss, and loneliness support within a professional setting.
- Understand the stages of the counseling process and how they apply to grief support.
- Apply a Four Pillar approach to providing structured grief and loss care.
- Utilise person-centered therapy, strengths-based recovery, and solutions-focused interviewing in grief support.
- Incorporate mindfulness and psychoeducation techniques into their grief care approach.
- Recognise the principles of Acceptance and Commitment Therapy (ACT) in grief support.
Module 4: Essentials of telephone-based grief care
By the end of this module, participants will:
- Understand the three primary goals of a grief support call.
- Follow an effective call structure, including greeting, rapport building, signposting, responding to silence, and call closure.
- Manage calls with distressed individuals using self-awareness and best-practice communication techniques.
- Apply the seven basics of effective two-way support in a telephone-based setting.
- Recognise common mistakes in grief conversations and how to avoid them.
Module 5: Self-care for the grief and loss carer
By the end of this module, participants will:
- Understand the importance of self-care when supporting individuals through grief and loss.
- Recognise their own emotional responses and triggers during calls.
- Develop practical tools for managing emotional responses and building resilience.
- Utilise reflective exercises, such as journaling, to explore emotions and prevent burnout.
- Apply knowledge of trauma theory to understand how grief impacts both clients and support professionals.
GIC Elective Modules: Learning Outcomes
Elective Module 1: Loneliness and its connection to grief
- Understand the relationship between grief and loneliness, and how social isolation impacts well-being.
- Identify common myths and misconceptions about loneliness.
- Differentiate between loneliness, social isolation, and solitude.
- Recognise classifications of loneliness and the risk factors associated with it.
- Analyse the prevalence and impact of loneliness in Australia.
- Apply strategies to address and reduce the stigma associated with loneliness and isolation.
- Use a model for understanding the root causes of loneliness in help-seekers.
Elective Module 2: Supporting the lonely
- Understand the connection between loss, grief, and loneliness.
- Identify how bereavement contributes to loneliness and its impact on emotional and physical well-being.
- Recognise the downward spiral of loneliness and its long-term effects.
- Apply strategies to help individuals break the cycle of loneliness using the upward spiral approach.
- Explain the benefits of social support in reducing loneliness and improving well-being.
- Understand the principles and applications of social prescribing in telephone-based support.
- Effectively navigate Griefline and third-party referral pathways to ensure appropriate support for help-seekers.
Elective Module 3: Managing unwanted interactions
- Understand their rights and boundaries when managing difficult interactions.
- Recognise signs of complex mental health conditions in help-seekers.
- Respond appropriately to conversations involving suicidality while maintaining professional and ethical boundaries.
- Conduct basic risk assessments to determine the severity of a situation.
- Apply duty of care principles in crisis situations while ensuring their own well-being.
