Griefline is now part of SANE Australia
From 10 August 2026, calls to the Griefline phone number will be automatically connected to SANE’s Service Enquiries phone line. Whether you’re looking for grief support, information, resources or peer support in an online community, our team can help you find the support that’s right for you.
If you or someone you know is at immediate risk, please call Triple Zero (000). For crisis support, please contact:
- Lifeline (24hrs) on 13 11 14
- Suicide Call Back Service (24hrs) on 1300 659 467
- 13YARN (24hrs) on 13 9276 to connect with Aboriginal or Torres Strait Islander crisis support.
You can also connect with others through our grief forums or explore grief and loss information and resources here.
Support for grief and loss
Everyone experiences grief differently, and there is no right or wrong way to grieve.
Griefline is now part of SANE Australia. Through SANE, people experiencing grief and loss can access support, information, resources and community connections designed to help them navigate life after loss.
Whether your loss is recent or long ago, support is available.
Call 1300 845 745 Monday to Friday, 10am-8pm (AEST/AEDT) to learn about the grief support, resources and community services available through SANE.
Our specially trained volunteers are here for you and are ready to listen when you are ready to talk. They are skilled and compassionate and will provide you with support tools and coping strategies, while walking alongside you during this time of grief and loss.
Any loss can cause grief
We all experience the loss of someone or something important to us at some point in our lives. Grief is a natural human response to this loss, and everyone’s experience of it is different.
While many associate grief with the death of a loved one, other forms of loss can result in grief, including:
- You have experienced the loss of a beloved pet
- You have lost your home, business or livelihood
- You are feeling isolated and alone in your loss
- You are experiencing isolation and loneliness due to the loss of a loved one or connection with your family or community
- You are supporting a recently bereaved friend or family member
- You are experiencing a relationship break-up
- You are experiencing a sense of grief after your own or a loved one’s health diagnosis
- You are grieving the loss experienced due to natural disasters
- You’re grieving due to your children moving out of home
- You are grieving a miscarriage or inability to conceive
We’re here to help
Grief support is available
Grief can be overwhelming, but you don’t have to navigate it alone.
Call Monday to Friday, 10am-8pm (AEST/AEDT) to learn about the grief support, resources and community services available through SANE Australia.
1300 845 745Frequently asked questions
What services does SANE provide?
We offer a range of free psychosocial and recovery focused mental health support services, accessible through our website support services and our Support Line (1800 187 263).
To ensure more Australians can access mental health support, all SANE services are provided in telephone and/or online formats, but people are at the heart of what we do. Every click, call, and conversation is powered by real people.
Our services have been designed by people with lived experience of complex mental health needs, as well as the people who support them. Behind each service is a dedicated team that cares deeply about your recovery and supporting our community.
We offer different types of support, including:
- Telephone and webchat support to help you navigate SANE services, answer program-related questions, and find trusted mental health information and resources.
- A self-guided online mental health recovery program providing access to evidence-based recovery resources, 1:1 support, online groups, and peer support connections to help you build confidence and develop practical skills for your wellbeing and recovery.
- Online community forums offering 24/7 access to peer support and regular community events.
- A comprehensive library of online information and resources created by subject matter experts.
SANE support is designed to complement clinical care or assist you while waiting for specialist services. SANE does not provide specialist medical services like psychiatry or psychology, undertake assessment, diagnosis or prescribe treatments.
All SANE services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH).
The SANE Terms of Service explain how our services work and what you can expect from us.
Who can I access SANE services and how much do they cost?
SANE services are government funded and are free to all Australians over 18 years of age with complex mental health needs.
We also welcome people with intellectual disability, autism or acquired brain injury, looking for mental health support.
We recognise that family members and carers of people with complex mental health issues often need support too, and reliable information to help navigate the mental health system. The same SANE supports are also in place for family and carers.
You do not need a mental health care plan, formal diagnosis, NDIS referral or health professional referral to access SANE supports, although referrals are welcome.
Who are SANE services not for?
SANE services are not designed for immediate emergency support during an acute mental health crisis. If you, or someone you know, require immediate emergency mental health support, please call Lifeline on 13 11 14, or 000 if there is immediate risk or danger.
Our Service Enquiries telephone and webchat service
The SANE Service Enquiries line (1800 187 263) and webchat service are free to access and run from 10am to 8pm (Melbourne/Sydney time) Monday to Friday, excluding public holidays.
Our team can help with:
- Enquiries about SANE services: Learn about SANE’s RecoveryClub program and Community Forums and how to access them. Get support with registering, onboarding, or any other program participation questions.
- Mental health information, resources and other supports: Our team may share helpful mental health resources and information, including contact information for other support providers.
To ensure safety and consistency in the support we provide you, we now require callers to be identifiable by a phone number. Your call will also be recorded for quality and safety purposes.
Prefer to stay anonymous?
For anonymous support through SANE, you can access our online community Forums, 24 hours a day, 7 days a week. The Forums provide an anonymous, professionally moderated, non-judgmental space to share your experiences, seek advice and surround yourself with support. Visit saneforums.org to join the community.
For anonymous telephone support, or crisis support, please call Lifeline on 13 11 14, or 000 if there is immediate risk or danger.
If you have feedback about this service, you can share it with us here.
Our RecoveryClub Program
Our 6-month RecoveryClub program offers a self-paced approach to mental health recovery. It provides access to evidence-based recovery resources, 1:1 support, online groups, and peer support connections to help you build confidence and develop practical skills for your wellbeing and recovery. For information and to register for RecoveryClub, click here.
Our Community Forums
If you find yourself feeling alone, needing some additional support, or just wanting to connect with people who get what you’re going through, SANE’s free online community is available to you at any time of day, and on any device!
Our community forums provide a safe, non-judgmental space to share your experiences with complex mental health, seek advice and surround yourself with support.
You’ll find a variety of dedicated community spaces, including a dedicated community space for family, friends and carers, and a wide range of discussion topics to explore.
The Forums are anonymous and moderated by mental health professionals to ensure a safe and supportive community.
You can join in and share your experiences, ask questions, make new connections, pass on information and tips, and gain insights on what has worked for others.
Take it at your own pace. Whether you choose to take part in discussions, attend webinars, access information and resources, or just visit from time to time. The community is here to support you when you need.
Join a discussion or start a new one today at saneforums.org.
Our Information and Resources
SANE’s website houses an extensive library of reliable information and resources tailored for people with complex mental health issues and their families, friends and carers, including:
- Printable and downloadable factsheets and guides covering diagnoses, treatments, dealing with crises, and general wellbeing.
- Blog articles covering a wide range of mental health topics.
- A collection of lived experience stories from people navigating complex mental health issues and the people who support them.
- Podcasts delving into the real-life experiences of everyday people navigating mental health challenges.
- Resources to support people at risk of suicide
You can explore all of the information and resources we offer here.
How can I be sure SANE services will be beneficial?
SANE designs our services through extensive consultations with people with complex mental health issues, SANE’s experienced counsellors, Peer Ambassadors and peer support workers, and many experts and organisations in the mental health sector. Over the years, we have drawn on their feedback and on evidence-based research to improve our services for you.
All SANE services are accredited against the National Safety and Quality Digital Mental Health Standards (NSQDMH) and follow the CHIME framework – a model used in mental health care across the World to understand and guide personal recovery. CHIME stands for Connectedness, Hope, Identity, Meaning, and Empowerment, and these five components are seen as essential aspects of the mental health recovery process.
What information do you hold about me and how do you use it?
Your confidentiality is important to us, and keeping personal information safe is our priority.
SANE has a strict privacy policy that governs the way we collect, store, use, and disclose your personal information. It also outlines your rights and how you can access and control the information we get from you. All SANE staff are trained on this policy.
You can read our Privacy Policy here.
Do you share any information with outside parties?
Yes, but only in extremely limited circumstances. For example, if there is an imminent risk of harm to someone, there may be a legal requirement to share information with a government authority, such as a local health authority or police.
SANE shares service information with our research partners at Australian universities, who are evaluating our services and researching ways to improve them. But this information is of a statistical nature and will not identify you, nor will information you gave our support team in confidence be passed on.
Do you keep my information forever?
No, after keeping it secure, we will eventually destroy your information in accordance with our data and information management policies.
I still have some questions about my Privacy and Confidentiality. Who can I contact?
Email us at [email protected]. We’ll be glad to answer your questions.
How can I provide feedback about SANE services?
SANE actively seeks feedback and suggestions for improvement from our service users. If you’d like to provide feedback about your experience you can do that here.
Alternatively, you can also provide formal feedback about your experience to our quality improvements team by emailing them directly at [email protected].
We will always try to resolve your complaint, but if you are not satisfied with our response, you can take your complaint to the government health complaints body in your state or territory.
Australian Capital Territory
Health Services Commission
Website: hrc.act.gov.au/complaints/
New South Wales
Health Care Complaints Commission
Website: hccc.nsw.gov.au/health-consumers
Email: [email protected]
Northern Territory
Health and Community Services Complaints Commission
Website: hscc.nt.gov.au
Email: [email protected]
Queensland
Office of the Health Ombudsman
Website: oho.qld.gov.au
South Australia
Health and Community Services Complaints Commissioner
Website: hscc.sa.gov.au
Phone: 1800 232 007
Email: [email protected]
Tasmania
Health Complaints Commissioner
Website: healthcomplaints.tas.gov.au
Phone: 1800 001 170
Email: [email protected]
Victoria
Health Complaints Commission
Website: hcc.vic.gov.au
Phone: 1300 582 113
Western Australia
Health and Disability Services Complaints Office
Website: hadsco.wa.gov.au
Phone: 1800 813 583
Email: [email protected]
I still have some questions about SANE services? Who do I speak to?
Call us on 1800 187 263 from 10am to 8pm (Melbourne/Sydney time) Monday to Friday, excluding public holidays, and one of our team members will be able to answer any questions you have.
To ensure the safety and consistency in the support we provide you, we now require callers to be identifiable by their phone number. Your call will also be recorded for quality and safety purposes.