GriefLine works with anyone experiencing grief, loss and/or trauma across Australia, inclusive of remote, regional, rural and metropolitan regions nationally. All our services at GirefLine are free and we are open 7 days a week, 365 days a year.
Everyone has experienced grief or loss at some time in their lives and it can be a part of the grieving process that the person may experience extreme contradictions in emotion, varying from sadness, to resentment and anger and inclusive of many other emotions, which may also not make sense to the person at the time and may also feel very unexpected. Everyone’s early family experiences, life experiences and the way each person makes sense of the world is a very individual process and everyone’s experience of grief and loss may vary dramatically from one person to another, even within the same family as a result of a person’s own singular and individual experiences across their life.
At GriefLine, we recognise that as everyone grieves differently and as a result of this, our commitment is to offer different options to meet the needs of people, who use our service. As a result of asking our callers, what would they find useful to assist them in their journey of grief and loss, the feedback was to increase the options for callers to continue to provide our ‘one off’ calls, where a person themselves can determine how many times they will ring and will speak with different volunteer counsellors to explore and work with their experience of grief, loss and/or trauma. As a result of feedback, we also developed six to eight session options for people experiencing grief and loss. With this program, the caller works with the same counsellor for the duration of the six to eight sessions.
To also support a person with their experience of grief and loss, GriefLine has developed online clinically moderated forums for people experiencing grief and loss and also an online clinically moderated forum for people supporting a person experiencing grief and loss. These forums give people the opportunity to read (in real time) about other people’s experience in experiencing, managing and working through their experiences of grief and loss and also giving the opportunity to actively interact with other people, who have been experiencing grief and loss and for people, who are supporting others, who are experiencing grief, loss and/or trauma.
In addition to this GriefLine, also has easy and free access to self-help tools for people experiencing grief, loss and trauma and also for people supporting them with their grief, loss and/or trauma.In addition to these self help tools, there are also videos available from people with lived experience of grief and loss, in addition to this, there are also video’s with professionals, working in the field of grief and loss, speaking about different types and aspects of grief and loss.