When it comes to establishing a strong and robust volunteer program, there is no better person to share insights than Kathy Wells, Manager Helpline & Bereavement Counsellor.
Kathy spoke recently at a conference hosted by Volunteering Victoria about the rigour behind GriefLine’s volunteer program, and especially the screening process.
“One of the reasons why GriefLine provides such an extraordinary service is our 200 volunteers, the majority of whom are professional allied health workers,” Kathy said.
“Our volunteers undergo a strong screening process to make completely sure that they understand the complexities of dealing with the emotions that many of our callers have.”
The screening process includes telephone contact, written communication, face to face interviews and workshop. After these processes the potential volunteer is required to discern their availability to be prepared emotionally to commit to this type of work. The course training is then offered to the prospective volunteer.
“The screening is a practical process but one which works to everyone’s benefit.” Kathy said, pointing also to the high retainer rate of volunteers.