We listen, We care, We support

Online service : 24 hour email service


GriefLine’s online email service is accessible 24 hours every day of the year to anywhere in Australia, at no cost to the client. A counselor will respond within 72 hours from the time you contact us. We invite you to write to us about what is on your mind, to share your loss, grief, fears, worries, and our trained counsellors will provide you support on your journey.        


 It particularly supports clients needing reassurance about the grief who:

 ·         do not have time to access services dues to commitments, including caring for family members

 ·         find the process of accessing services daunting

 ·         live in rural or remote areas with limited health and community support issues

 ·         are more comfortable with online communications

 ·         have a disability or are housebound

 ·         experience fear, anxiety or stress

 ·         may be dealing with depression

 ·         have fast paced lives or unusual employment hours

 ·         are more expressive through the written word

To access this service please click Here 
Each time you use this service, you will be asked to provide some brief details about yourself. This information includes your age, whether you are male or female, your relationship status and your postcode. This helps us to give you a more comprehensive answer to your query or request for assistance. 

 When completed, you will be provided with a unique assistance request ID and password.This is generated for each new enquiry, to protect your anonymity. The Counsellors will answer each message as a new one, with no previous history or knowledge about you. The Counsellor may ask you some questions to get a clearer picture of your request for assistance. You are able to respond to this through the same ID and password, and your Counsellor will then respond again within the maximum period of 72 hours. 

 Once you have received a comprehensive response from your counsellor, this ID and password will no longer be active. Should you make another request for assistance, a new ID and password will be generated. You may not have the same Counsellor respond to your message every time. 

Our Counsellors are well trained professionals and will offer the same support and information to anyone seeking assistance, within the guidelines of the Australian Psychological Society. GriefLine is a not for profit organisation, and as such, there is no cost to using this service.                        

 To access this service please click Here

 Learn how to construct your messages

 For writing tips on constructing appropriate messages to our Counsellors, click here.  

 To assist the counsellors with providing a beneficial response for you, please provide the following information in your Online Counselling Session: 

 Following the tips above as a guide will help improve the quality of the GriefLine Online Counselling Service. 

 To read counsellor's message, click here